My Shisha Shisha  Hookah London UK


Here at MyShisha we can assure you that nobody has, to date, returned or complained about any of our products as our products are described perfectly. We have never sent any damaged items or had any items damage in the shipping process as we pack your items with care (and a hefty amount of package materials), however just to make you feel safe, we have put in writing our policies.

MyShisha.co.uk is devoted to providing you with excellent quality in both our products and our service. We are under no obligation to accept any returns or provide any replacements. Accepting a return is made only on sole discretion. We do not offer a 'trial basis' on any of our products, therefore please ensure you make compatibility or suitability checks with the relevant manufacturer/associated body before making your purchase.

You retain the right to cancel your order before it has been dispatched or within 7 days after you have received the item. Kindly note that once an order has been dispatched, it will be considered a full commitment & any following cancellations which are approved by us may be subject to a  restocking fee with respect to loss of profits. Cancellations/Returns will only be approved within 7 days of receiving your product(s). Shipping and handling charges are non-refundable. All cancellations/returns must be authorised first before sending the products back otherwise, the refund may be void. Tracked delivery is always recommended when sending products back ? proof of sending is not proof of delivery.


It is the customers responsibility to arrange a safe return of the products at their expense within 7 days of authorisation.  Products must be returned unused and in new condition ? this includes packaging (must remain unopened). If it appears any of these conditions are not met, you will incur a charge (restocking fee). Due to both hygiene and public health reasons, refunds/exchanges are not available once packaging is opened or unsealed. It is your responsibility to take care of the products whilst they are in your possession. This does not affect your statutory rights in a consumer transaction.


All sales and products that are shipped are final. If it appears a product has arrived broken or in damaged condition, contact us so we can arrange a replacement of the same product. Shipping and handling charges are non-refundable. Shipping & handling is at the responsibility of the customer ? however, this does not apply if the products you received were incorrect.

We are dedicated to our customers and are aware that mistakes can occur ? we are at hand to resolve any issues. Please do not hesitate to contact us.

If in the unlikely case you have received a damaged product(s), please contact us by email (info@myshisha.co.uk) within 3 days of receiving your product(s). It is advisable to retain all packing materials including the product(s). When we receive your notification, we will provide you with further steps to follow to allow us to replace the product(s) ASAP. If in the case of receiving an item which you had not ordered, please contact us so we can resolve this issue. Please note: DO NOT return products without having contacted us and received approval first, otherwise this could result in void of refund/replacement.


MyShisha.co.uk will offer a replacement of any product deemed of poor quality, with a replacement product of the same type. No refund or replacement will be made with a different item of choice. Returns will only be accepted if the item is unused and in new condition

A restocking fee is chargeable on all returns, except if the fault is due to our site or our shipping. The customer takes responsibility for cost of shipping and handling of the product(s) to us at their own expense in all cases.


If a refund is approved, you will be reimbursed through original method of payment (likely PayPal). The manufactures of our products offer no warranty on their products, so for that reason we do not offer warranty.


International Policy


The same policy applies as the UK policy. We do however cover glass breakage of any fragile items in which case we will replace the items as long as the buyer pays for the postage. To date, we haven't had any items damaged while sending them abroad, however due to items being shipped long distances there is a possibility that fragile items may get damaged in transit.


Your Liability


By using this website, you agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site. MyShisha reserve the right modify any or all of the Terms & Conditions without prior notice. The details in our Terms & Conditions does not affect your statutory consumer rights.


Payment & Security


Here at MyShisha.co.uk, for your security and efficiency we take payments via PayPal. You can use Visa Debits & Credit, Master Card & American Express through PayPal. Signing up for a PayPal account is optional -  you do not need to have a current PayPal account to make payments. You may complete your payment, and then decide whether to save your information in a PayPal account for future purchases.


?PayPal monitors every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is heavily guarded behind their advanced encryption. If something seems fishy, their dedicated team of specialists will identify suspicious activity to help protect you from fraudulent transactions. Remember, they will never ask for any sensitive information.?


If you already have a PayPal account, payment is made very easily. Sign in with your email address and proceed with the payment!

Here?s how it works if you do not have an account with PayPal:


You must enter your name and shipping address. You will then be prompted for your card details, email address and phone number - optional on Paypal, but required by us (this information will not be shared beyond permission). After reviewing your information, you may choose to save your information by creating a PayPal account to make future transactions or to complete payment as a guest.


Please note that PayPal?s fraud prevention measures remain in effect for buyers who use this checkout. Paypal applies the same techniques for this checkout as it does for other transactions.


Privacy Policy


This privacy policy is intended to portray how MyShisha uses and protects any information that you provide when you use this website. MyShisha is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. MyShisha.co.uk may change this policy from time to time by updating this page. You should check this page every so often to ensure that you are pleased with any changes. By being present on the MyShisha.co.uk website, you are accepting the practices detailed in the policies.


At MyShisha.co.uk, we intensely believe in the utmost importance of keeping our customers personal information private. Your information will not be used beyond what is stated on the policy or permitted by you. Please send us a detailed account if you have any concerns regarding the handling of your personal information usage within this website.


The Following Information May Be Collected:

- Name

- Contact information, including email address

- Address

- Contact Number


This is solely to ensure we are providing you with the best service and more specifically for the following purposes:


- To allow efficient delivery of your products

- To allow you to use the members profile to post and add friends

- To contact you regarding your queries or delivery




We are committed to safeguarding and keeping your information secure.


How we use cookies?


No, we are not referring to the type you dip into your milk. These cookies are small files which you may approve to have access to your hard drive. Once it has access, it analyses web traffic or records when you visit a particular site. Furthermore, it allows website to respond to you as an individua


Cookies allow web applications to respond to you as an individual. It also allows a websites? operations to be tailored to you. Traffic log cookies are used on this website to create demographics such as the pages are being used frequently. This data is used solely for statistical analysis purposes. Generally, these cookies allow us to make improvements to our website by giving us information of the pages you find most useful and the ones that are not of particular interest.


The use of cookies does not give us access to your PC or any individual information regarding yourself, other than the data you have given us access to. It is your right to accept or decline the use of cookies. Majority of websites automatically accept cookies on your behalf; however, you can modify this using your browser settings to your preference ? however, this can limit your advantages on the website.


Links to other websites


Our website does not contain links to external websites. However, if you do happen to go onto an external link, once you have left our website, you must be aware that we have no control over that website.


We are not responsible for the protection and privacy of any info that you provide whilst visiting it and the site is not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling Your Personal Information


You have control in restricting the collection or use of your personal information in the following ways:


When filling in forms on the website, click the box indicating that you do not wish for your information to be used by a site for direct marketing purposes.


MyShisha.co.uk will not sell, distribute or pass on your personal information to third parties unless we have your permission or are required to do so by law. We do however use your personal information to book your delivery with a courier. Your personal information held by us may be requested under the Data Protection Act 1998 at a charge of a small fee. If you would like a copy of the information held on you, please write to us.


If you have a notion that the information held by us regarding yourself is incorrect or incomplete, please contact us. We will immediately correct any information found to be incorrect.




Promotional emails may be sent periodically to the email provided, these include special promotions or other details that you may find interest in.