Returns policy

Here at MyShisha we can insure you that no one has to date returned or complained about any of our products as our products are described perfectly. We have never sent any damaged items or had any items damage in the shipping process as we use a lot of packaging material and we pack your items with care but however just to make you feel safe we have put in writing our policies.

For return or damaged goods purposes you must notify us 24hr of receiving your goods if you would like to get a refund. If not notified your item will be void for return, Items must be returned via a traceable delivery service of your choice for a Refund.

The manufactures of our products offer no warranty on there products so for that reason we don't offer warranty but if we send you a defective item then please notify us within 24hr of receiving your order for a exchange or refund which will only be acceptable if the item is unused and in new condition.

Cancellations and Returns:

  • To notify us about Cancellations and Returns please email us on
  • To get your refund all items must remain unused otherwise it will be void and sent back to you at your expense.
  • The costs of shipping the products back to us are your responsibility
  • If you receive your item damaged or not as described then we will issue you a full refund or replace the damaged item for you free of charge.

International Policy 

The same policy applies as the UK policy we cover glass breakage and any fragile items but we will replace the items as long as the buyer pays for the postage to date we haven't had any items damaged while sending them abroad however due to items being shipped long distances there is a possibility that fragile items may get damaged in transit.


Payment and Security

When you make an order with us we need to know your name, home address, telephone number or email address (This information will not be shared with anyone). If we have a problem with your order we will communicate with you either by email or by phone.

For your security and efficiency we have selected PayPal to handle your transactions. They receive the information needed to verify and authorize your payment and to process your order. All such organizations are under strict obligation to keep your personal information private.


Your personal details will not be disclosed to any other parties (except those to confirm billing address etc).

 If you wish you can subscribe to our own newsletter to keep you informed of new and existing developments at MyShisha as well as special offers.

MyShisha Deals

Deal 1

You must spend £59.99 or more from our online store to receive a free 2 pack of coal , Murano foil and 5 mouth tips shipping price not included.

 Deal 2

You must spend £119.99 or more from our online store to receive a free mystique ice tip, Nammor hose, 2 pack of coal , Murano foil and 5 mouth tips shipping price not included.

Deal 2 cancels Deal 1. 

 We have the right to change our policy at anytime.





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